Who we are
Suggested text: Our website address is: http://teaandcare.com.
Last updated: 18 August 2026
Tea and Care UK respects your privacy and is committed to handling personal information responsibly. This privacy policy explains what information we collect when you visit teaandcare.com, why we use it and the rights available to you.
Who we are
Tea and Care UK is the data controller responsible for personal information collected through this website.
Website: https://teaandcare.com
Email: hello@teaandcare.com
Information we may collect
We may collect information that you provide directly, including:
- Your name and email address
- Information submitted through the contact form
- Your email address and subscription preferences when you join our mailing list
- Correspondence you send to Tea and Care UK
- Topic suggestions or other feedback you choose to provide
Please do not submit confidential care records, detailed medical information or identifying information about a person receiving care through our forms.
Technical information may also be collected when you use the website, including:
- Internet Protocol address
- Browser and device type
- Pages visited and the time of access
- Security and error logs
- Cookie-consent choices
- Analytics information where you have provided the required consent
How we use your information
We may use personal information to:
- Respond to questions and messages
- Send articles or updates you have requested
- Operate, maintain and protect the website
- Understand how visitors use the website
- Improve our content and website experience
- Prevent spam, misuse and security incidents
- Meet legal or regulatory obligations
We do not sell personal information.
Our lawful bases
Depending on the circumstances, we process personal information using one or more of the following lawful bases:
- Consent: for email subscriptions and non-essential cookies or analytics where consent is required
- Legitimate interests: to operate and secure the website, respond to enquiries and improve our services
- Legal obligation: when information must be processed or retained to comply with the law
You may withdraw your consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.
Email subscriptions
If you subscribe to Tea and Care UK, we will use your details to send the updates you requested.
You can unsubscribe at any time by using the unsubscribe option in an email or contacting hello@teaandcare.com.
We may retain limited information on a suppression list after an unsubscribe request so that we can respect your preference and avoid contacting you again accidentally.
Cookies and analytics
Cookies are small files stored on your device. Some cookies are necessary for the website to function, remember preferences or remain secure.
We may also use non-essential cookies or similar technologies to understand website usage. Where consent is required, these technologies should not be activated until you choose to accept them.
You can accept, reject or change your non-essential cookie preferences through the website’s cookie controls. You can also manage cookies through your browser settings, although disabling essential cookies may affect how the website works.
Who may receive your information
We may use trusted service providers to operate the website, including:
- Website-hosting and domain providers
- Contact-form and email-delivery providers
- Newsletter-management services
- Security, backup and technical-support providers
- Analytics providers where enabled with the appropriate consent
These providers may process information only as required to supply their services or meet their own legal obligations.
We may also disclose information when required by law, to protect someone’s safety or to protect the legal rights and security of Tea and Care UK.
International data transfers
Some service providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to use providers that apply appropriate safeguards for personal information.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
In general:
- Contact enquiries are retained until the enquiry has been resolved and for a reasonable period afterwards
- Newsletter information is retained until you unsubscribe or the mailing list is discontinued
- Cookie preferences are retained for the period configured in the consent system
- Technical and security records are retained according to operational, security and legal requirements
Information may be retained for longer where this is necessary to establish, exercise or defend legal claims or comply with the law.
How we protect information
We use reasonable organisational and technical measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Receive information in a portable format
- Withdraw consent where processing is based on consent
To make a request, email hello@teaandcare.com. We may need to confirm your identity before completing a request.
Your right to object
You have the right to object to the use of your personal information where processing is based on legitimate interests. You also have an absolute right to object to the use of your information for direct marketing.
Complaints
Please contact us first if you have concerns about how we use your information.
You also have the right to complain to the UK Information Commissioner’s Office. Information about raising a concern is available on the ICO website.
Links to other websites
Tea and Care UK links to external organisations for information and support. Those organisations operate their own websites and privacy policies. We are not responsible for how external websites collect or use personal information.
Changes to this policy
We may update this privacy policy when our website, services or legal responsibilities change. The latest version and its revision date will be displayed on this page.